PECB ISO/IEC 20000 Lead Implementer Course in Islamabad In Pakistan (Rawalpindi, Peshawar)
PECB ISO/IEC 20000 Lead Implementer Course in Islamabad
Why should you attend?
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.
Who should attend?
The ISO/IEC 20000 Lead Implementer training course is intended for:
Managers or consultants involved in and concerned with the implementation of a service management system in an organization
Managers and employees seeking to help their organization meet the service requirements and deliver value
Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
Members of an SMS implementation team
Learning objectives
This training course enables you to:
Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
Acquire the expertise to advise an organization in implementing SMS best practices
Educational approach
This training course is participant centered and contains:
Theories, approaches, and good practices used in service management
Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
Interactions made between participants by means of questions and suggestions
Prerequisites
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
Course agenda
Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS
Day 2: Implementation plan of an SMS
Day 3: Implementation of an SMS
Day 4: SMS monitoring, continual improvement, and preparation for the certification audit
Day 5: Certification Exam
Examination
The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of a service management system
Domain 2: Service management system requirements
Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1
Domain 4: Implementation of an SMS based on ISO/IEC 20000-1
Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1
Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1
Domain 7: Preparation for an SMS certification audit
Certification
Upon the successful completion of the exam, you can apply for one of the credentials shown in the table below. You will receive a certificate once you fulfill all the requirements related to the selected credential.
To be considered valid, the MS project experience activities should follow best implementation practices and include the following:
Drafting an SMS implementation plan
Initiating an SMS implementation
Implementing the SMS
Managing, monitoring, and maintaining an SMS
Identifying and acting upon continual improvement opportunities
General Information
Certification and examination fees are included in the price of the training course
Training material containing over 450 pages of information and practical examples will be provided.
An attestation of course completion valid of 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
we are offering this diploma course in Distance Learning mode of studies. As we have got a lot of requests from students and professionals working abroad, not having enough time to complete these courses on a regular mode of study due to Jobs or Academic qualifications.No doubt this is also a good opportunity to those who want to improve their CPD (Continous Progress Development).We are approved/affiliated with SECP, RCCI, National Training Bureau, Trade Testing Board, Skill Development Council, Professional Skill Science Course, Skill Development Association, Trade Testing Professional Council, IQRA Educational Council, Professional Skill Educational Council, Awarding Body for Qualifications & Certifications the United Kingdom. World Safety Organization (WSO-USA), IOSH, NEBOSH, International Association of Safety Professionals IASP-USA, IPQI-USA, CIEH (Approved center No. ORG02148), IIRSM, CAB-QC Canada, PECB Canada, United Kingdom Association of Professionals UK, Innovative Certifications Registrar ICR International & Training Accreditation and Certification Organization (Traccert Canada). So we have now got approval from different organizations for these Distance Learning Programs. For Quality Education systems now Inspire Institute of Technologies Pakistan Private Limited is a Compliant & Certified ISO 9001:2015 (414173) organization. This qualification has been accredited onto the Regulated Qualifications Framework (RQF).
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