PECB ISO/IEC 20000 Introduction Course in Islamabad In Pakistan (Rawalpindi, Peshawar)
PECB ISO/IEC 20000 Introduction Course in Islamabad
Why should you attend?
ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.
Who should attend?
The ISO/IEC 20000 Introduction training course is intended for:
Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
Personnel involved in service planning and provision activities
Personnel responsible for maintaining and improving the service management capabilities
Individuals aspiring to pursue a career in service management
Learning objectives
By the end of this training course, the participant will be able to:
Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1
Educational approach
The training course is participant centered and contains:
Essay-type exercises and multiple-choice quizzes
Interactions between participants by means of questions and suggestions
Prerequisites
There are no prerequisites to participate in this training course.
Course Agenda
This one-day training course is comprised of the following sections:
Section 1: Training course objectives and structure
Section 2: Standards and regulatory frameworks
Section 3: Fundamental concepts and principles of service management
Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
Section 5: Preparation for the certification audit
Section 6: Closing of the training course
General Information
Training material of over 100 pages of information and practical examples will be provided.
An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
we are offering this diploma course in Distance Learning mode of studies. As we have got a lot of requests from students and professionals working abroad, not having enough time to complete these courses on a regular mode of study due to Jobs or Academic qualifications.No doubt this is also a good opportunity to those who want to improve their CPD (Continous Progress Development).We are approved/affiliated with SECP, RCCI, National Training Bureau, Trade Testing Board, Skill Development Council, Professional Skill Science Course, Skill Development Association, Trade Testing Professional Council, IQRA Educational Council, Professional Skill Educational Council, Awarding Body for Qualifications & Certifications the United Kingdom. World Safety Organization (WSO-USA), IOSH, NEBOSH, International Association of Safety Professionals IASP-USA, IPQI-USA, CIEH (Approved center No. ORG02148), IIRSM, CAB-QC Canada, PECB Canada, United Kingdom Association of Professionals UK, Innovative Certifications Registrar ICR International & Training Accreditation and Certification Organization (Traccert Canada). So we have now got approval from different organizations for these Distance Learning Programs. For Quality Education systems now Inspire Institute of Technologies Pakistan Private Limited is a Compliant & Certified ISO 9001:2015 (414173) organization. This qualification has been accredited onto the Regulated Qualifications Framework (RQF).
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